Terms & Conditions

Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of our Google Review Management services. By using our services, you agree to these terms.

2. Scope of Services

We offer services including review collection, filtering, and analytics. These services aim to improve your online reputation but do not guarantee specific results or improvements in local SEO rankings.

3. Client Responsibilities

Clients must provide accurate business information and ensure their Google Business Profile is properly set up. Failure to do so may limit the effectiveness of our services.

4. Payment Terms

Clients may choose between monthly or yearly payment plans. Yearly plans offer a 30% discount but require upfront payment. No refunds will be issued for unused periods in yearly plans.

5. Data Privacy

We collect and store personal and business data in compliance with Malaysia’s Personal Data Protection Act (PDPA). Your data will be used solely for service delivery and will not be shared with third parties without consent.

6. Service Limitations

We are not responsible for factors beyond our control, including changes in Google’s policies or platform. We do not guarantee specific review outcomes or ranking positions.

7. Termination

Either party may terminate the agreement with 30 days’ notice. Upon termination, access to our platform will be revoked.

8. Liability

Our liability is limited to the amount paid for the service in the last three months. We are not liable for any business losses arising from customer reviews or Google’s actions.

9. Modifications to Terms

We reserve the right to update these terms. Clients will be notified of significant changes via email or our website.

10. Governing Law

These terms are governed by the laws of Malaysia. Any disputes will be resolved in Malaysian courts.

11. Contact Us

For inquiries or issues, contact us at admin@review.com.my.

By using our services, you acknowledge and agree to these Terms and Conditions.